COVID 19 update

The below is a general Covid-19 Update for all our customers.  For more specific information click on the links below:
Small Animals | Large Animals | Equine

Following the Government’s advice regarding a lock-down we would like to issue the following update, we remain here to protect the animals under our care and need to do so whilst protecting our staff, their loved ones and our society. Please read the following very carefully.

We will be working out of Kirriemuir and Blairgowrie. Forfar branch is closed for appointments but available to the collection of medication and food. Our opening hours will be 8.30am-5pm, out with these time our out of hours service will operate.

We will only be able to see pet animal that are unwell and who’s welfare is compromised or critically unwell. For all other cases you will be offered a telephone or video appointment with a vet who will be able to prescribe any necessary medication.

If it is deemed your pet must been examined by a vet we will kindly ask that you allow us to examine your pet with the assistance of a nurse, whilst you remain outside. Any necessary history will be collected by the vet and by telephone. Any medication will be available to pick up at the end of the consultation via a locked door system at the front door.

With regards to medications and pet food we will be able to continue to supply these as normal. However, we ask that you phone your order in advance. On arrival, you will need to phone to say you have arrived and your order will be placed in our porch for collection.

We ask that all payment is done over the phone or via BACS.

With regards to horses and ponies, we will only be able to attend emergency cases where the welfare of your equid is compromised. All routine appointments and vaccinations will be postponed until such a time that it is safe to carry them out. When our vets are out attending, we ask that you respect a minimum 2 metre gap between the vet and yourselves.

Farm animals form a critical part of the food supply chain and as vets we have an important part to play in this. Our team will remain available for all tasks related to the safe and high welfare standards of rearing UK livestock. Some routine tasks such as foot trimming of non-lame animals and health planning will need to be postponed. When out on farm we ask that you keep your distance from our vets (the length of a cow!). Again, all medications must be pre ordered and collected from our sites at a distance through the locked door system.

We would like to thank all our clients for being supportive of us through these times. There are many changes made to our daily processes and it will take time to make them run smoothly. Please be aware that our phones have been very, very busy. Any abusive behaviour towards our staff due to inconveniences outwith our control will not be tolerated.

Lastly we would like to sincerely thank ALL our staff during these times, they have been truly superb in supporting Thrums Vets and all the animals we care for whilst balancing their own very real concerns.

The Directors, Thrums Vet Group