How do I get access to the VidiVet app?
Nufikha Azreen2025-07-23T11:15:46+00:00Download the app from your device’s app store and activate access as a Practice Plan Extra member or ask our reception team to help you get started.
What devices are compatible with VidiVet?
Nufikha Azreen2025-07-23T11:15:25+00:00The VidiVet app works on most smartphones, tablets and some newer computers that have a webcam and microphone. A stable internet connection ensures the best experience.
When can I use the VidiVet app?
Nufikha Azreen2025-07-23T11:15:05+00:00The app operates 24 hours a day, 7 days a week, 365 days a year. You can use it whenever you need support, even outside of clinic hours.
Who are the vets behind VidiVet?
Nufikha Azreen2025-07-23T11:14:44+00:00All vets using VidiVet are fully qualified and registered with the Royal College of Veterinary Surgeons, offering expertise and reassurance through every message.
Is the VidiVet app available to all clients?
Nufikha Azreen2025-07-23T11:14:23+00:00Yes. The VidiVet app is available to all of our Practice Plan Extra members at no extra cost, providing peace of mind with greater accessibility to veterinary support.
How does the VidiVet app work?
Nufikha Azreen2025-07-23T11:13:43+00:00Simply submit your question through the app, and one of our qualified vets will review it and respond with a clear video message offering guidance and next steps for your pet’s care.
What is the VidiVet app?
Nufikha Azreen2025-07-23T11:13:20+00:00The VidiVet app is a 24/7 digital veterinary support service that allows you to receive personalised video responses from UK-registered vets whenever you need advice about your pet.